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Our Newsletter

Shipping & Returns

Returns Policy

You may return most new and rebuilt validators, changers, parts, and accessories within 14 days of delivery for a full refund. We'll pay the shipping from us to you on warranty repairs or warranty returns only if the item was truly defective or damaged.  You (the customer) will be responsible for all return shipping expenses from you to us on any returns, no exceptions.  You will be responsible for shipping both ways for warranty returns in which the item's failure or problem was not due to a defect in workmanship.

Refunds are mailed by check within 10 days of receiving the returned item.  Refunds will NOT be issued for damaged items or items returned not in their original condition.  If your item was damaged during transit, you need to either contact the shipping company and file a claim, or call us directly to receive refund and return instructions. 

All returns are subject to a mandatory 15% restocking fee off the original purchase price.

There are absolutely no returns allowed on vending machines and equipment, or refrigeration equipment that has freon in its system.  Please see our "Terms of Sale" page on our website, www.vendorstech.com for more information.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


We can ship to virtually any address in the world. We do not ship to addresses in Africa, Antarctica, and some Asian addresses such as Islamic Republics and most Middle-Eastern countries. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.