Returns Policy
All parts and products on our site other than vending machines can be returned within 14 days after the date of delivery. This means the return package must at least have active tracking on it before the expiration of the return window. You (the customer) will be responsible for all return shipping expenses from you to us on any returns, no exceptions. You will be responsible for shipping both ways for warranty returns for repair or replacement. At our own discretion, we may cover shipping costs on warrantied products returned for repair or refund if we determine the product has failed due to defects and not due to user error, misuse, vandalism damage, or Acts of God. Refunds are issued within 10 days of receiving a returned item. All warranties are repair warranties, and replacements for defective items will only be offered at the sole discretion of Vendors Tech.
Refunds will NOT be issued for damaged items or items returned not in their original condition. If your item was damaged during transit, you need to either contact the shipping company and file a claim, or call us directly to have us help you file a claim, or to receive refund and return instructions. All returns are subject to a mandatory 15% restocking fee off the original purchase price. The restocking fee covers the 4% cost of processing both the original credit card transaction, the 4% cost of issuing the refund, time expended in packaging and receiving the part, and time expended inspecting and testing a returned part before returning it to inventory.
There are absolutely no returns allowed on vending machines and equipment, or refrigeration equipment that has refrigerant in its system. Please see our "Terms of Sale" page on our website, www.vendorstech.com for more information. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. We do not ship to addresses in Africa, Antarctica, and some Asian addresses such as Islamic Republics and most Middle-Eastern countries. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.
To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.